Shipping & Returns Policy
SHIPPING RATES – NORTH AMERICA
FREE Ground shipping for orders $60.00 and over. $6.95 Ground shipping for orders under $60.00. Applies to the continental U.S. only. Orders to Hawaii and Alaska will incur a shipping rate of $6.95 for all orders--both below and above $60.00.
Orders are typically processed within five business days. Monday through Friday, excluding holidays.
When your order ships from our fulfillment center, you will receive a shipment confirmation email that includes a tracking number from a major US carrier.
Your satisfaction is important to us! We have a 15-day return policy on unopened items, excluding supplements which are non-refundable unless damaged. If your KAYO online purchase arrives damaged, contact us for directions on receiving a return/refund/exchange.
1. Prior to returning your item(s), please email us your order number in order to obtain a Return Request Form to complete.
2. Complete the Return Request Form and include a copy of your invoice along with the product(s). Ship back to us using a carrier of your choice. Be sure to include your order number, name, email address, mailing address and phone number in case we need to contact you. We recommend using an insured and traceable delivery method. KAYO is not responsible for any returns lost in transit.
3. Please address your return package to:
KAYO Body Care Attn: Returns 2950 N. Madera Road, Simi Valley, CA 93065
We're sorry, but return shipping fees are not refundable unless it is a damaged item.
4. Your return or exchange request will be processed promptly. Most returns will be processed within 3-5 business days of receipt. Most exchanges will be processed within 7-10 business days of receipt and are shipped via Standard Service. Transit time for exchange packages is usually 5-7 business days from the time the exchange is shipped. Business days are from Monday to Friday, excluding holidays. Once received we will send an email confirming the receipt and processing of your return or exchange request.
5. We will refund the original form of payment to the original purchaser within 48 to 72 hours of receiving your return. We regret that we are unable to refund the original shipping charges.
6. Unfortunately, we cannot provide refunds for KAYO product purchased at other retailers. Only products purchased on KAYOBODYCARE.com or Kayohemp.com may be returned for refund.
If you have questions about returns or exchanges, please contact us via email at